{"id":2995,"date":"2025-06-09T20:03:26","date_gmt":"2025-06-09T18:03:26","guid":{"rendered":"https:\/\/abacformacio.com\/?p=2995"},"modified":"2025-06-11T17:40:53","modified_gmt":"2025-06-11T15:40:53","slug":"gestion-de-la-atencion-al-cliente-consumidor-2","status":"publish","type":"post","link":"https:\/\/abacformacio.com\/es\/gestion-de-la-atencion-al-cliente-consumidor-2\/","title":{"rendered":"Gesti\u00f3n de la atenci\u00f3n al cliente\/consumidor"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43,49],"tags":[],"class_list":["post-2995","post","type-post","status-publish","format-standard","hentry","category-online","category-online-es"],"acf":{"codi_de_referencia":"AF0036N","objectius":"<ul>\r\n \t<li>Analizar las caracter\u00edsticas de una empresa \/ organizaci\u00f3n para transmitir la imagen m\u00e1s adecuada.<\/li>\r\n \t<li>Aplicar los procedimientos adecuados para la obtenci\u00f3n de informaci\u00f3n necesaria en la gesti\u00f3n de control de calidad del servicio prestado por una empresa\/organizaci\u00f3n.<\/li>\r\n<\/ul>","continguts":"<strong>UD1. Procesos de Atenci\u00f3n al Cliente\/Consumidor.<\/strong>\r\n\r\n1.1. Concepto y caracter\u00edsticas de la funci\u00f3n de atenci\u00f3n al cliente.\r\n\r\n1.2. Dependencia funcional del departamento de atenci\u00f3n al cliente.\r\n\r\n1.3. Factores fundamentales desarrollados en la atenci\u00f3n al cliente.\r\n\r\n1.4. El marketing en la empresa y su relaci\u00f3n con el departamento de atenci\u00f3n al cliente.\r\n\r\n1.5. Variables que influyen en la atenci\u00f3n al cliente.\r\n\r\n1.6. La informaci\u00f3n suministrada por el cliente.\r\n\r\n1.7. Documentaci\u00f3n implicada en la atenci\u00f3n al cliente.\r\n\r\n1.8. Servicio post venta.\r\n\r\n<strong>UD2. Calidad en la Prestaci\u00f3n del Servicio de Atenci\u00f3n al Cliente.<\/strong>\r\n\r\n2.1. Procesos de calidad en la empresa.\r\n\r\n2.2. Concepto y caracter\u00edsticas de la calidad de servicio.\r\n\r\n2.3. Ratios de control y medici\u00f3n de la calidad y satisfacci\u00f3n del cliente.\r\n\r\n<strong>UD3. Aspectos Legales en Relaci\u00f3n con la Atenci\u00f3n al Cliente.<\/strong>\r\n\r\n3.1. Ordenaci\u00f3n del comercio minorista.\r\n\r\n3.2. Servicios de la Sociedad de la Informaci\u00f3n y el Comercio Electr\u00f3nico.\r\n\r\n3.3. Protecci\u00f3n de datos.\r\n\r\n3.4. Protecci\u00f3n al consumidor.","avaluacio_i_certificat":"NO","hores_lectives":75,"filtros_tematica":["TP","Gesti\u00f3 empresarial","Marketing"]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gesti\u00f3n de la atenci\u00f3n al cliente\/consumidor - Abac Formaci\u00f3<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abacformacio.com\/es\/gestion-de-la-atencion-al-cliente-consumidor-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gesti\u00f3n de la atenci\u00f3n al cliente\/consumidor - Abac Formaci\u00f3\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abacformacio.com\/es\/gestion-de-la-atencion-al-cliente-consumidor-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Abac Formaci\u00f3\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-09T18:03:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-11T15:40:53+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/gestion-de-la-atencion-al-cliente-consumidor-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/gestion-de-la-atencion-al-cliente-consumidor-2\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/#\\\/schema\\\/person\\\/0c5171c1077314e832716c749877c53c\"},\"headline\":\"Gesti\u00f3n de la atenci\u00f3n al cliente\\\/consumidor\",\"datePublished\":\"2025-06-09T18:03:26+00:00\",\"dateModified\":\"2025-06-11T15:40:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/gestion-de-la-atencion-al-cliente-consumidor-2\\\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/#organization\"},\"articleSection\":[\"ONLINE\",\"Online\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/gestion-de-la-atencion-al-cliente-consumidor-2\\\/\",\"url\":\"https:\\\/\\\/abacformacio.com\\\/es\\\/gestion-de-la-atencion-al-cliente-consumidor-2\\\/\",\"name\":\"Gesti\u00f3n de la atenci\u00f3n al cliente\\\/consumidor - 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